FAQ

Q: Which payment methods are available?
We accept payments from Paypal and all major credit cards, including Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB, and Maestro.

Q: All your prices are displayed in British Pound (£), but that is not my local currency. Can I pay in my local currency?
Yes, all your purchases are made in your local currency. The total amount of British Pound (£) you spend on your purchase will be converted to your local currency in accordance with the exchange rate on the day of purchase.

 

Q: Do your prices include tax?
All prices in our webshop include tax.

Q: Do you ship internationally?
Yes, we do! All orders ship from Denmark and include tracking. Please note that possible import duty and tax charges are not included in the price.

Q: Does my order include framing?

All our prints are sold unframed. We do not offer frames or framing.

Q: How is my order packed?

All prints are sealed in a protective sleeve and mailed in flat, reinforced packages, safely packed for international shipping.

Q: How will I know when my order has shipped?

You will receive a shipping confirmation with a tracking number as soon as your order has shipped.

Q: When will I get my order?

Your order typically ships within 3 business days. Shipping time depends on your location and possible customs handling.

Q: I missed a limited edition poster. Will you be printing more?

All limited editions posters have a one-time, limited-edition release and won't be reprinted.

SHIPPING & RETURNS

Q: What are your shipping rates?
You get free shipping worldwide! Your order includes tracking and is delivered straight to your door. 

 

Q: Will my international order be charged customs fees?

Certain countries charge additional customs fees and independent carrier charges. We can't anticipate these costs and will not be able to reimburse you for any additional fees incurred. Please note that possible import duty and tax charges are not included in when you place an order in our shop.

Q: What happens if I fail to receive or pick up my order?

If you are not home when your postal service attempts to deliver your order, you will receive a notification with an instruction to either reschedule a delivery or pick up your order at a specific post office.

For EU and non-EU customers: If you fail to receive or pick up your order within the time frame set by your local postal service (usually two weeks), they will return your order to me and charge me for return shipping. In such cases, I will charge you for the return shipping.
 
If you are a customer outside the EU, all sales are final, so if you fail to receive or pick up your order, I will not be able to refund your purchase or any additional fees from the original order.
 

If you are a customer from the EU and you wish to exercise your right to cancel your order, you must first receive or pick up your order, and then message me. Otherwise, I will not be able to refund your purchase. Please see further instructions below, under "Q: What is your returns and refunds policy?".  

Q: My poster has arrived damaged. What is your replacement policy?

Poster damage is extremely rare. We take every precaution necessary to ensure your print is not damaged. 

If your poster arrives damaged, and you wish to request a replacement or a refund, please be aware that our policy as described below lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange for a damaged poster.

First, you must inform us of your decision in an email to hellopernilleeriksen@gmail.com, along with digital photos of the damage, your name, and date of purchase.

We will then email you with the address to which you can send your return. You will be responsible for the shipping costs for returning your item.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you return a product and the product never arrives with us, then we cannot offer a replacement or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.

If you have requested a replacement and your request is approved, we will send you a new poster, free of charge, once the damaged poster arrives back to us. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you have requested a refund and your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.


Please understand that if you are inquiring about a limited edition print, we may be limited as to what we can do to replace it.

Q: What is your returns and refunds policy?

If you are a customer outside the EU, all sales are final.
If your poster arrives damaged,  please see the question above regarding our replacement policy.

The following rights are only applicable to customers within the EU:

If you change your mind about your purchase, you have the right to cancel your order within 14 days of purchase. This right expires if more than 14 days have gone by after the day of purchase.

To exercise your right to cancel, please contact us at hellopernilleeriksen@gmail.com, and we will provide our address for returns. To meet the cancellation deadline, it is sufficient to send your communication concerning your cancellation before 14 days have gone by after the day of purchase. 

To complete your return, we require proof of purchase. Your name and date of purchase should be enough information for us to find the proof of purchase in our system.

To be eligible for a return, your item must arrive back with us in the same condition that you received it, unused and undamaged.

You will be responsible for the shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you return a product and the product never arrives with us, then we cannot offer a refund.

If you are returning an undamaged print because you regret your purchase, we cannot then refund you if the product arrives back with us damaged. In this case, you would have to try and claim back the cost of the print from the postal service you use. For this reason, we strongly advise that you use shipping insurance when returning products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

PRIVACY POLICY

UPDATED AUGUST 15TH, 2019
 

Here at pernilleeriksen.com (“pernilleeriksen.com”, “we” or “us”), we are committed to protecting your privacy and data. This Privacy Policy (our “Privacy Policy”) discloses how we collect, protect, use, and share information gathered about you on our website, along with information on how to contact us. We hope that this will help increase your confidence in our website.
 

TYPES OF INFORMATION WE COLLECT AND WHEN

There are activities on our website where the collection of Personally Identifiable Information (PII) is necessary. Those actions include making a purchase and submitting a contact form.


Personal data we collect includes: Name, email, shipping and billing address.

We do not collect: Payment information (which is processed through your bank and debit/credit card provider, or Paypal, depending on your choice of payment method).
 

Additionally, when you visit our website, we can access anonymized Google Analytics information about how you navigate our site which we may use to improve our services.
 

MANAGEMENT OF YOUR PERSONAL DATA 

Personal data is retained securely for a maximum of six months, after which it is deleted. You may request that we delete your data at any time.

You have the right to request access to your personal data, correction of your personal data if it is incomplete or inaccurate, or deletion or restriction of your personal data, at any time by contacting Pernille Eriksen at hellopernilleeriksen@gmail.com.
 

WHO WE SHARE YOUR INFORMATION WITH

We use third-party companies to help us complete your order and facilitate fulfilment. These third-party companies include:

  • PostNord: shipping services in Denmark. 

  • PayPal: payment collection service.
     

These companies are given access to some or all of the information you provide us. These companies are restricted from using your information in any manner other than in helping us to deliver or provide you with our products.
 

HOW TO CONTACT US

We welcome questions, comments, and concerns about our Privacy Policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us by email at hellopernilleeriksen@gmail.com

SIGN UP FOR MY NEWSLETTER AND GET UPDATES ABOUT ART PRINT RELEASES STRAIGHT TO YOUR INBOX.
You can unsubscribe in one click, and I will never share your email address with third parties.

hellopernilleeriksen@gmail.com  |  +44 (0)7931 961101

  • Pernille Eriksen on LinkedIn
  • Pernille Eriksen on Instagram